Last updated: 19 Octubre 2024
Welcome to Valencian Tours with Jaume, where you can request bookings for tours and experiences in Valencia, Spain. Please read these Terms of Service ('Terms') carefully before using our website. By submitting a booking request, you agree to be bound by these Terms. If you do not agree, you will not be able to use the service.
1.1 Service Provider:
Jaume Brines Gandía
NIF: 24381272
VAT Number: ES24381272F
Contact Email: info.valenciantours@gmail.com
Phone: +34 655 35 46 01
1.2 Scope of Services:
We offer services for requesting bookings for guided tours and experiences in Valencia and its surroundings. Booking requests made through the website are not automatically confirmed and require direct communication with us for final confirmation. Please note that tour prices do not include entrance fees to monuments or attractions, which must be paid separately and will be specified during booking confirmation.
1.3 Applicable Law:
These Terms are governed by the laws of Spain and in accordance with the European Union (EU) regulations, including consumer protection and e-commerce laws. In case of disputes, the courts of Valencia, Spain, will have jurisdiction.
2.1 Booking Request Process:
When you submit a booking request through our website, it is treated as a request to reserve a spot on a tour. The booking is not confirmed until we contact you directly to finalize the details. During this confirmation process, we will notify you if the tour includes entrance fees to monuments or attractions, which must be paid separately. You will receive a confirmation email once the booking is fully confirmed.
2.2 Prices:
The prices listed on the website are indicative and may be subject to change. The final price will be confirmed during our direct communication before your booking is finalized. All prices include VAT and other applicable taxes unless otherwise stated. The rates do not include entrance fees to monuments or attractions, which must be paid separately if required, and will be clarified during booking confirmation.
2.3 Cancellations and Refunds:
Cancellation requests must be made by contacting our customer service team at info.valenciantours@gmail.com. Cancellation policies may vary depending on the specific tour. Refunds are not guaranteed and are subject to the terms agreed upon during the booking process. If the tour is canceled by us, any refund or compensation will depend on the circumstances of the cancellation and the costs incurred.
3.1 GDPR Compliance:
We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). Please review our Privacy Policy for more details on how we collect, use, and protect your personal data.
3.2 Data Collection:
We collect your name, contact information, and tour preferences to process your booking request and communicate with you. We may share your data with third-party service providers solely for the purpose of facilitating your booking.
3.3 User Rights:
Under the GDPR, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at info.valenciantours@gmail.com.
4.1 Limitation of Liability:
We are responsible for ensuring that the tour or experience you book is delivered as described on the website. However, we are not responsible for any damages or losses that are beyond our control, such as those caused by unforeseen circumstances or third parties.
4.2 Force Majeure:
We are not liable for any failure to fulfill our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, or government actions.
5.1 Service Modifications:
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We are not liable for such changes, suspensions, or discontinuations.
5.2 Amendments to the Terms:
We may update these Terms from time to time to comply with legal requirements or business practices. The most recent version of the Terms will be available on our website. By continuing to use our service, you agree to the updated Terms.
6.1 Applicable Law:
These Terms are governed by the laws of Spain. Any dispute arising out of or related to these Terms will be resolved in the courts of Valencia, Spain.
6.2 Alternative Dispute Resolution:
In compliance with EU legislation, consumers may refer disputes to an online dispute resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr/.
For any questions or concerns related to these Terms, please contact us at:
Email: info.valenciantours@gmail.com
Phone: +34 655 35 46 01
Jaume Brines Gandía